Customer Care


FuneralFlowers.com Guarantee

FuneralFlowers.com is committed to your complete satisfaction. Our entire staff has extensive experience in the floral industry and is dedicated to helping you honor the life of a loved one, friend or colleague in a beautiful way. If for any reason you are not completely satisfied with your FuneralFlowers.com experience, please contact us by phone or email so we can work with you to resolve the issue. Since many funeral services span the length of 1-3 days, we encourage you to contact us immediately with any questions or concerns so that we have a better chance to address and correct any issues while the services are continuing. FuneralFlowers.com strives to ensure your satisfaction and works with our local affiliates to make sure any issues and resolved in a timely manner. We are unable to provide refunds once the services are over.

Delivery Policy:

FuneralFlowers.com guarantees that all of our orders are made and delivered by a local, professional florist. Given the outstanding quality of the creation, please allow at least 3-4 business hours for any order to be received and delivered. We understand that many orders are made with a specific time in mind. Keeping this in mind, all deliveries before 12 noon must be ordered by 4pm local delivery time the day prior. If you have an urgent order, our service team will make every possible effort to deliver your flowers where they need to be. We value communication with our customers. Please do not hesitate to contact us in regards to last minute orders and delivery information.

Funeral Home Delivery Policy FuneralFlowers.com has worked directly with funeral home directors across the country for decades. We always strive to have your flowers designed and delivered within 3-4 business hours, but please keep in mind our cooperation with the specific internal policies that a funeral home may have. Our customer service team will do their best to communicate your wishes the funeral home director, but we cannot guarantee that all requests will be fully honored.

Delivery Policy to Residences In the event we arrive at a delivery location and no one is home, the local affiliate will determine the best method of service for you. Some decisions include leaving a voicemail and placing the expression in the care of a neighbor or leaving the arrangement at the door if it has been deemed a safe place for them to be in regards to the weather and their surroundings. In certain cases, our local affiliate will call to confirm that a recipient is available to receive the delivery. Every effort will be made by our delivery team to accomplish timely delivery, but we cannot guarantee same-day redelivery if no one is present and the aforementioned options are unavailable.

Cemetery Delivery Policy FuneralFlowers.com makes deliveries to cemetery services throughout the country with the assistance of our local affiliates. To ensure proper delivery we request all relevant information pertaining to the location of the service, including time of service and location information such as chapel name, plot, row, and aisle numbers when applicable. Any other information unique to the desired location and service is appreciated. As with all of our deliveries, please allow 3-4 business hours for design and delivery.

Substitution Policy:

As a premier nationwide sympathy florist, FuneralFlowers.com is proud of the vast selection of arrangements and expressions we offer. Due to the amount of variety within our selection, local affiliates may not have every color and type of flower shown on our site. All FuneralFlowers.com work diligently to provide an arrangement that honors the look, feel, and color scheme of the piece that you selected in instances where they do not currently hold every item in the original design. If there is a must have color or flower variety in your order, please include this information in the special instructions filed during checkout. If we are unable to honor your request, you will be the FuneralFlowers.com support team with suggestions about alternate options.